ku95 Terms & Conditions

1 General Rules & Eligibility

These terms and conditions ("Terms") govern the use of the ku95 platform and all services offered under it. By creating an account on ku95 or using any of its services, you acknowledge that you agree to be bound by all provisions of these Terms.

1.1 Age Requirement & Eligibility

ku95 services are strictly available to individuals aged 21 and above only. If a person below this age limit uses the platform, ku95 reserves the right to cancel that account at any time and forfeit the associated balance. You confirm that:

• You are at least 21 years of age.
• You are creating an account in your own name and for your own benefit.
• Online gaming or betting is not legally prohibited in the jurisdiction where you reside.
• You are using this service voluntarily and with full awareness.
• You have not previously been banned from ku95 for any reason.

1.2 Nature of Service

ku95 is an online entertainment platform offering casino games, sports betting, and other gaming options. All gaming activities are intended for entertainment purposes. ku95 encourages users to play responsibly and always advises betting within one's own means.

2 Account Registration & Verification

2.1 Registration Terms

Each user may create only one account. Creating multiple accounts is prohibited and constitutes a serious violation of ku95 policy. At the time of registration you must provide accurate and complete information, including:

• Your real full name.
• Correct date of birth.
• Active contact address and phone number.
• Valid payment method details.

If any information is found to be false or misleading, ku95 reserves the right to suspend or close the account and withhold all balances.

2.2 Identity Verification (KYC)

To ensure secure transactions, ku95 may request documents to verify your identity at any time. This process is essential for maintaining the security of your account and the integrity of the platform. Documents that may typically be requested include:

• National ID Card (NID) or passport.
• A recent utility bill or bank statement.
• Proof of ownership of the payment method.

Withdrawals may be delayed until KYC verification is completed.

2.3 Account Security

It is your responsibility to keep your account password and login details confidential. ku95 will never ask for your password by phone or email. If you suspect unauthorized access to your account, contact [email protected] immediately.

3 Deposit & Withdrawal Policy

3.1 Deposit Rules

Accepted payment methods for depositing funds on ku95 are: bKash, Nagad, Rocket, Upay, and bank transfer (including BRAC Bank, Dutch-Bangla Bank, Islami Bank, and other major commercial banks). The minimum deposit amount for each payment method is ৳100. Deposits are accepted only from the account holder's own payment method. Deposits through a third party are strictly prohibited.

3.2 Withdrawal Rules

The following conditions apply to withdrawals:

• The minimum withdrawal amount is ৳800.
• Withdrawals are generally completed within 1 hour.
• Withdrawals will only be made to the same payment method used at the time of deposit.
• Withdrawals may be delayed if KYC verification has not been completed.
• Bonus winnings tied to an active wagering requirement cannot be withdrawn until that requirement is met.
• ku95 reserves the right to review any withdrawal in cases of unusual or suspicious activity.

3.3 Transaction Responsibility

All financial transactions are secured through SSL encryption technology. However, ku95 will not be held responsible for delays caused by technical issues. For any transaction-related problems, contact [email protected].

4 Bonuses & Promotional Offers

4.1 Welcome Bonus

ku95 offers new members a 100% bonus on their first deposit, up to a maximum of ৳20,000. For example: if you deposit ৳1,000 you will receive a ৳1,000 bonus, bringing your total balance to ৳2,000. To receive this bonus, the applicable conditions at the time of registration must be met.

4.2 Wagering Requirements

All bonuses must meet wagering requirements before they can be withdrawn. The wagering requirement for the ku95 welcome bonus is 15 times the bonus amount. Wagering is calculated on the bonus amount only, not on the deposit amount. For example: ৳1,000 bonus × 15 = ৳15,000 must be wagered before withdrawal. Bonus winnings cannot be withdrawn before the wagering requirement is fulfilled.

4.3 General Bonus Terms

• Each bonus offer has a specific validity period — any expired bonus will be cancelled.
• Bonus funds cannot be withdrawn directly.
• Attempting to claim bonuses from multiple accounts will result in account cancellation.
• ku95 reserves the right to modify or cancel any bonus offer without providing a reason.
• In the event of any bonus-related dispute, ku95's decision will be considered final.
• VIP members (Bronze, Silver, Gold) enjoy weekly cashback benefits according to their tier.

5 Gaming Rules

5.1 Fair Play Policy

ku95 is committed to ensuring a fair and transparent gaming environment. All games and betting options available on the platform comply with fair play standards. Game outcomes are determined through Random Number Generator (RNG) technology, which is completely impartial.

5.2 Betting Limits & Rules

Specific limits may apply to each game or betting market. ku95 reserves the right to change betting limits at any time. In the event of a technical error or incorrect odds/payout, ku95 reserves the right to void that bet. If a technical issue occurs in any game, the bets for the relevant round will be refunded.

5.3 Sports Betting

The sports betting section allows betting on various sports including cricket, football, and kabaddi. Betting is available on BPL (Bangladesh Premier League), T20 World Cup, and other international tournaments. Sports betting results are verified from official sources. If a match is abandoned or postponed, the relevant rules regarding bets will apply.

6 Prohibited Activities

The following activities are strictly prohibited on the ku95 platform. Violating these prohibitions will result in immediate account closure and all balances may be forfeited:

• Creating or operating multiple accounts.
• Conducting transactions using third-party funds.
• Following coordinated betting strategies with the intent to circumvent bonus terms.
• Using computer programs, bots, or automated software to place bets.
• Attempting to exploit technical vulnerabilities of the platform to gain an unfair advantage.
• Using the platform for money laundering or any illegal purpose.
• Harassing or threatening other users.
• Operating an account under a false identity.
• Attempting unauthorized access to ku95 systems.

7 Privacy & Data Protection

ku95 gives the highest importance to the privacy of users' personal information. All information you provide is protected by SSL encryption technology. ku95 does not sell your personal information to third parties.

However, information may be shared as part of a legal obligation or in response to a lawful request from authorities. For more details, please read our Privacy Policy.

If you wish to view, correct, or delete your own information, please send a request to [email protected]. ku95 will respond to such requests within a reasonable time.

8 Limitation of Liability

ku95 accepts no liability in the following circumstances:

• If a game session is interrupted due to loss of internet connection.
• If a transaction is delayed due to technical issues with a third-party payment gateway.
• If account security is compromised due to the user's own negligence.
• For financial losses arising from gaming — the user accepts all risk knowingly.
• If service is disrupted due to a power outage or natural disaster.

ku95 always works to ensure platform reliability, but cannot guarantee that any service will be available without interruption.

9 Account Suspension & Closure

9.1 Account Closure by ku95

ku95 may suspend or permanently close an account without prior notice in the following circumstances:

• If any provision of these Terms is violated.
• If registration was completed using false information.
• If evidence of fraudulent or suspicious activity is found.
• If there is suspicion of money laundering.
• If KYC documents are not provided.

9.2 Account Closure by the User

You may request to close your account at any time by emailing [email protected]. If all active bonus requirements have been met before closure, the remaining balance can be withdrawn.

10 Responsible Gaming

ku95 gives the highest priority to responsible gaming. Online gaming should be a form of entertainment — it should never be seen as a source of income or a way to solve problems.

We encourage users to:

• Set a specific budget and do not exceed it.
• Do not place more bets in an attempt to recover lost money.
• Gaming should never take priority over daily life obligations.
• If needed, set up a temporary or permanent break for yourself.

If you feel gaming is going out of your control, get help from our Responsible Gaming page or contact us at [email protected]. For 21+ only.

11 Terms & Conditions Changes

ku95 reserves the right to change, amend, or update these terms and conditions at any time. Users will be notified as early as possible before changes take effect. For significant changes, notice may be given via email or on the platform.

Continuing to use the platform after changes will mean you have accepted the new terms and conditions. Therefore, it is advised to visit this page regularly. The date of update will be mentioned in each version.

12 Contact & Dispute Resolution

12.1 Complaint Process

If you have any complaints or disputes regarding these terms and conditions or any service of ku95, please contact our customer service team first. We provide service in Bengali and English via 24/7 live chat and email.

• Email: [email protected]
• Live Chat: Available directly on the platform, 24/7

12.2 Dispute Resolution Method

Upon receiving a complaint, ku95 will review it with utmost sincerity and try to reach a solution acceptable to both parties. In case of conflicting decisions on any matter, the decision of ku95's management authority will be considered final.

12.3 General Interpretation

If any part of these terms and conditions appears unclear or ambiguous, ku95 reserves the right to interpret that part. The Bengali version of this document will be considered authoritative.