For players 21+

ku95 Responsible Gaming:
Play Safe & Stay Well

ku95 believes gaming should be a healthy form of entertainment. Our responsible gaming policy helps you enjoy yourself within your limits.

Safe Gaming

Why is responsible gaming important?


Online gaming can be a great source of entertainment — but it stays enjoyable only when you stay in control. ku95 always wants our players to have a protected, within-limits, and mindful gaming experience.

Gaming is a leisure activity. It should not be seen as a source of income or a solution to financial problems. When playing causes stress rather than enjoyment, it is time to stop. ku95 is ready to help you make that decision.

Our platform offers several practical tools — including deposit limits, time-outs, and self-exclusion — that let you stay fully in control of your gaming. Learn more below.

Important Age Restriction

ku95 is only for players aged 21 and above. If you are under 21, please do not use this platform.

Minors opening accounts or taking part in gaming is strictly prohibited, and we enforce this rule firmly.

For players 21+ only

Protection Tools


ku95 provides several practical tools to keep your gaming experience safe. Using these, you can set your own limits on your own terms.

Set Deposit Limits

You can set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set, it cannot be increased before the specified period. Starting from a minimum deposit of ৳100, choose a limit that suits you.

Temporary Break (Time-Out)

If you feel you need a short break, you can activate a time-out on your account for anywhere from 24 hours to several weeks. During this period you will not be able to take part in any games.

Self-Exclusion

If you feel gaming is having a negative impact on your life, you can choose self-exclusion for an extended period. Once this option is activated, your account will be completely deactivated.

Session Time Tracking

You can see how much time you are spending in each gaming session. After a set amount of time, an automatic reminder will let you know how long you have been playing.

Transaction History

You can view your complete deposit and withdrawal history at any time. This helps you keep a clear eye on your spending.

Contact the Support Team

If you have any concerns about gaming, speak in Bengali with ku95's 24/7 live chat support team. We will listen carefully and point you in the right direction.

Core Principles of Responsible Gaming


01

Play for Entertainment

Always treat gaming as a form of entertainment, never as a way to earn money. Do not wager an amount whose loss would cause hardship for your household.

02

Set a Budget

Before each session, decide on a fixed budget and stick to it. Avoid the temptation to place more bets to recover losses.

03

Respect Time Limits

Avoid playing for long stretches without a break. Take regular breaks and set aside time for family, friends, and other activities.

04

Do Not Play on Impulse

Never game while under stress, feeling low, or under the influence of alcohol. Gaming with a calm and clear mind gives you the best experience.

Warning Signs of a Problem


If you notice the signs below, it means gaming may be becoming a problem. In such a situation, take a break immediately and seek support.

  • The amount of time and money you spend betting keeps increasing and it feels hard to stop.
  • You repeatedly place larger bets to try to recover losses.
  • Gaming is causing harm to your family life, work, or studies.
  • You are taking on debt or dipping into savings to fund gaming.
  • You feel restless or irritable when you are not gaming.
  • You are hiding your gaming from people close to you.

Advice from ku95

If any of the signs above appear in you or someone you know, contact ku95's live chat without delay. Our support team will assist you with complete confidentiality, providing the right tools and information.

Remember — asking for help is a sign of strength, not weakness. ku95 is always here for you.

Minor Protection & Parental Controls


ku95 strictly follows a 21+ age policy. Age verification is mandatory during registration, and in cases of doubt we may request additional identity documents.

If children are present in your home, please ensure that your ku95 account credentials are kept out of their reach. Use parental control software on computers or mobile devices, and do not leave a device unattended while logged in.

If you believe a minor is attempting to access your account, activate self-exclusion immediately and notify our support team.

Age Verification

Age verification is mandatory when registering at ku95. Accounts for anyone under 21 will not be approved.

21+ age requirement is mandatory

Where to Get Support?


ku95 provides direct support for any gaming-related concerns. Get in touch with us and speak with a Bengali-speaking support officer.

ku95 Support

24/7 live chat — support available in Bengali and English

We treat responsible gaming requests with the highest priority. Submit a request for self-exclusion or a deposit limit — we will act quickly.

Gaming should be a responsible activity. ku95 wants to ensure that every player has an enjoyable and safe experience.

  • Self-exclusion requests are activated immediately via live chat.
  • Deposit limit changes are subject to a waiting period — decreases take effect immediately, increases are delayed.
  • All responsible gaming requests are handled with complete confidentiality.
  • Promotional messages will be paused during a time-out.
  • Your withdrawable balance remains fully safe even after self-exclusion.

Responsible Gaming FAQ


After logging into your ku95 account, go to Account Settings and find the deposit limit option under the "Responsible Gaming" section. You can set a daily, weekly, or monthly limit. If you run into any trouble, let our support team know via live chat — they'll help you right away.

When self-exclusion is activated, all gaming activity on your account will be stopped, but your withdrawable balance remains fully safe. You can request a withdrawal through the support team. The minimum withdrawal is ৳800 and processing is usually completed within 1 hour.

A time-out is a temporary break — typically from 24 hours up to a few weeks, after which your account is reactivated automatically. Self-exclusion is a longer-term option — once activated, it cannot be reversed before the specified period ends. If you feel your gaming problem is serious, self-exclusion is the right choice.

You must provide your date of birth during registration. In cases of doubt, we may ask for official documents such as a national ID card, passport, or birth certificate. Any account belonging to someone under 21 will be closed and their balance will be returned.

Alongside ku95's live chat and email, you can consult a mental health professional or counsellor. There are various mental health organisations in Bangladesh that provide guidance on gaming addiction and other behavioural issues. Talking openly with family and trusted friends can also help a great deal.

Lowering a deposit limit takes effect immediately. However, increasing a limit is subject to a specific waiting period — this is intentional, so you can make the decision with careful thought. This measure exists for your protection.

Enjoy Safely — with ku95

Enjoy our cricket betting, slots, and casino games in line with responsible gaming principles. Check the FAQ for any questions or contact us directly.

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