ku95's Privacy Policy

1 Information Collection

We collect various types of information when you register and use the ku95 platform. The purpose of collecting this information is to provide you with a safe, personalized, and improved gaming experience.

1.1 Information You Provide Directly

When you register on ku95 or use our services, the following information may be collected:

• Full name and date of birth
• Email address and mobile number
• Residential address
• National ID or passport number (for identity verification)
• Financial transaction details (bKash, Nagad, Rocket, Upay or bank account number)
• Deposit and withdrawal history

1.2 Automatically Collected Information

When you browse our site, the following information is collected automatically:

• IP address and device type
• Browser type and version
• Page visit time and duration
• Cookies and log file data
• Gaming activity and betting history

2 Purpose of Data Use

ku95 uses the information collected from you only for specific and legitimate purposes. The main purposes for which we use your data are described below:

2.1 Account Management and Security

Your information is used to create, verify, and manage your account. As part of the identity verification (KYC) process, we confirm that you are legally eligible to use this service in Bangladesh and that you are over 21 years of age.

2.2 Financial Transaction Processing

Your information is used to complete your deposit and withdrawal processes. We securely process transactions via bKash, Nagad, Rocket, Upay, and bank transfer, and we maintain records of all transactions.

2.3 Service Quality Improvement

By analyzing your gaming habits and preferences, we continuously improve our platform. This allows you to enjoy a better and more personalized gaming experience.

2.4 Customer Support

Our 24/7 live chat and email support team uses your information to resolve your issues. This ensures you receive accurate and timely assistance.

2.5 Fraud Prevention and Security

Your information is analyzed to detect and prevent unauthorized account use, money laundering, and other fraudulent activities.

3 Data Storage and Security

ku95 stores your personal information with the highest level of security. We use modern technical measures to keep your data safe.

3.1 Encryption Technology

SSL (Secure Socket Layer) encryption technology is used for all data transmission. This ensures that your information cannot be intercepted or read while traveling over the internet.

3.2 Database Security

Our servers and databases operate under strict security measures. Through regular security testing and audits, we ensure that no unauthorized person can access your information.

3.3 Data Retention Period

Your information is retained for a specified period in accordance with legal requirements, both while your account is active and after it is closed. Financial transaction records are retained in compliance with applicable regulations.

4 Sharing Information with Third Parties

ku95 may share your personal information with third parties only in specific circumstances and to a limited extent.

4.1 Payment Processors

To complete your financial transactions, we share the necessary information with payment service providers (bKash, Nagad, Rocket, Upay, and banks). These organizations operate under their own privacy policies.

4.2 Technology Service Providers

Technology companies that help operate our platform may have access to a limited amount of information. However, they use that information only in accordance with our instructions.

4.3 Legal Obligations

We may be required to provide information in response to a court order or a lawful request from a legal authority. In such cases, we will make every effort to protect your interests within the bounds of the law.

4.4 Business Transfer

If ownership of ku95 changes for any reason, the collected information may be transferred to the new owner. In that case, this privacy policy will remain in effect.

5 Cookies Policy

The ku95 website uses cookies that help improve your browsing experience.

5.1 Essential Cookies

These cookies are necessary for the basic functioning of the site. They are used to maintain your login state, save language preferences, and keep security features active.

5.2 Functional Cookies

These cookies remember your preferences and settings to provide you with a personalized experience. This keeps your preferences intact each time you log in.

5.3 Analytical Cookies

We use analytical cookies to analyze site traffic and understand user behavior. This information helps us improve the quality of our service.

6 Your Rights

As a user of ku95, you have several important rights regarding your personal information.

6.1 Right to Access

You can request a copy of the information we have collected about you at any time. Contact us at [email protected] for this.

6.2 Right to Rectification

If any of the information we hold about you is incorrect, you can request that it be corrected. Ensuring accurate information helps us maintain the quality of our service.

6.3 Right to Erasure

Where there is no legal obligation to retain it, you can request that your personal information be deleted after closing your account. However, financial transaction records must be kept for a specified period for legal reasons.

6.4 Right to Data Portability

You can request to receive your information in a structured, machine-readable format.

6.5 Right to Object to Processing

In certain circumstances, you can object to the processing of your information. However, this may affect the delivery of core services.

7 Privacy of Minors

ku95 is firmly committed to ensuring that our services are only for individuals aged 21 or above.

We do not knowingly collect any personal information from individuals under the age of 21. An age verification process is in place at registration, and through identity verification we confirm that the user meets the required age limit.

If we hold any information belonging to a minor, it will be deleted immediately and the associated account will be closed.

8 Marketing Communications

ku95 may send you promotional information and offers based on your consent.

8.1 Marketing Consent

At registration, you may consent to receiving newsletters, bonus offers, and other promotional messages. This consent can be withdrawn at any time.

8.2 Opt-Out Option

If you no longer wish to receive marketing messages, click the "Unsubscribe" link at the bottom of any email or let us know at [email protected]. Service-related important messages (transaction confirmations, security alerts) will still be sent.

9 Policy Changes

ku95 may update this privacy policy from time to time. For any significant changes, we will:

• Note the update date on this page
• Notify registered users by email
• Show a notice about significant changes when you access the platform

Continuing to use ku95 after any changes will be considered as your agreement to the updated policy. We therefore recommend visiting this page regularly.